Imprint & provider identification

This online store is operated by:

Trading name

Sangam Herbals

Legal entity

[Registered company / sole-trader name]

Registered address

[Street, city, postal code, country]

Director

Dr. Praveen Rathi

Company registration no.

[Registration / trade-register number]

VAT identification no.

[VAT ID, if registered]

Email

sangamherbals@gmail.com

WhatsApp

Message us

Products are formulated and prepared in India to classical Ayurvedic texts under the direction of Dr. Praveen Rathi, and delivered worldwide.

EU consumers can also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. We are [willing / not obliged] to participate in dispute-resolution proceedings before a consumer arbitration body.

Privacy policy

We respect your privacy and process personal data only as needed to run this store, in line with the EU General Data Protection Regulation (GDPR).

What we collect

• Order & contact details — name, delivery address, email and phone number, so we can process and deliver your order and contact you about it.
• Communication — messages you send us by email, WhatsApp or Telegram.
• Technical data — basic, non-identifying information your browser sends (e.g. language and region you select, which is stored locally on your device).

This site stores your selected language, region and shopping cart in your browser's local storage on your own device. It does not set advertising or tracking cookies.

Why we use it & the legal basis

• To fulfil your order and our contract with you (Art. 6(1)(b) GDPR).
• To meet legal and tax obligations (Art. 6(1)(c) GDPR).
• To answer your enquiries and provide support (legitimate interest, Art. 6(1)(f) GDPR).

Sharing

We share data only with the partners needed to deliver your order — for example shipping carriers and, once enabled, a payment provider — and only to the extent necessary. We do not sell your personal data.

Retention

We keep order records for as long as required by applicable tax and commercial law, then delete or anonymise them.

Your rights

You have the right to access, correct, delete, restrict or port your data, and to object to processing. To exercise any right, contact us at sangamherbals@gmail.com. You may also lodge a complaint with your national data-protection authority.

Data controller: [Legal entity name], [Registered address]. Data-protection contact: [email].

Shipping & delivery

Where we ship

We deliver internationally. Orders are sent with tracking.

Costs & free shipping

Shipping is calculated at checkout based on your destination. Delivery is free on orders over €35; below that, a flat shipping fee applies. [Confirm your exact rates and any country exceptions.]

Dispatch & delivery times

Orders are typically prepared within [X] business days. Estimated delivery is [X–Y] business days depending on the destination country. These are estimates, not guarantees; carrier delays can occur. [Confirm your real dispatch and transit times.]

Customs & duties

For deliveries within the EU single market, no additional customs charges apply. [If any item ships from outside the EU, state who bears any import VAT or duties.]

Tracking

Once your order ships, we email you a tracking link. If your parcel does not arrive within the estimated window, contact us at sangamherbals@gmail.com and we will help.

Returns, refunds & right of withdrawal

Your 14-day right of withdrawal

As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To do so, tell us your decision by a clear statement (e.g. an email to sangamherbals@gmail.com) before the period expires.

Returning items

After notifying us, please return the goods within 14 days. Items should be unused and, for hygiene and safety reasons, unopened with any seal intact. [Confirm your return address and who pays return postage.]

Refunds

We refund the price you paid (including standard delivery) within 14 days of receiving the returned goods, or proof that you have sent them, using the same payment method you used. We may withhold the refund until the goods are back with us.

Our guarantee

Separately from the statutory right above: if your order arrives damaged, incomplete or not as described, contact us and we will make it right with a replacement or refund.

Exceptions

The right of withdrawal may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed (e.g. opened consumables or cosmetics). [Confirm which categories this applies to.]

None of the above affects your statutory rights regarding faulty or misdescribed goods.

Terms & conditions

1. These terms

These terms govern your use of this website and any purchase from Sangam Herbals. By placing an order you accept them.

2. Products & descriptions

We take care to describe our products accurately. Product images are illustrative and packaging may vary. Our products are traditional Ayurvedic preparations for general wellbeing; they are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Information on this site is educational and is not a substitute for professional medical advice. If you are pregnant, breastfeeding, taking medication or under medical care, consult your doctor before use.

3. Prices

Prices are shown in euro (or your selected EU country's currency where displayed) and are indicative until checkout confirms the final amount. [Confirm whether prices include VAT and any country-specific pricing.] We may correct obvious pricing errors.

4. Orders

Your order is an offer to buy. A contract forms when we confirm acceptance and dispatch. We may decline an order (e.g. if an item is unavailable or cannot be shipped to your location).

5. Payment

Accepted payment methods are shown at checkout. [Describe your payment methods once a provider is connected.]

6. Liability

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence). Otherwise our liability is limited to the value of your order, to the extent permitted by law.

7. Governing law

These terms are governed by [applicable law], without prejudice to the mandatory consumer-protection rights of your country of residence within the EU.

8. Contact

Questions about these terms? Email sangamherbals@gmail.com.